Welcome to FOX’s frequently asked questions section! Best place to start if you have any questions or concerns. But if for some reason the answer is not here, please feel free to email me at lauren.o.ulieme@gmail.com :D
Shipping + Returns
Shipping Domestic + International
All Unorthodox Fox prints are shipped within 2-3 business days after your order has been placed. The allotted time allows for ensuring high-quality printing and safe packaging. Orders are shipped using USPS priority mail, overnight mail, or priority mail international services. The flat rate pricing is according to the USPS shipping costs in my local area + a small materials/processing fee. All orders come with a USPS tracking number as well as $50.00+ insurance.
****Estimated delivery time may vary due to Covid-19****
Returns
Unorthodoxfox.com does not offer refunds for “change of mind”. Please consider your purchase carefully. Print exchanges are allowed if requested within 1 business day of placing the order. Lost or damaged prints will be refunded or reshipped, free of charge, pending review of purchase.
Contact Fox via email at lauren.o.ulieme@gmail.com with any concerns, questions, or if you have not received your package within 3-5 business days after the estimated delivery date.
General
How long will it take for my print order to ship?
I ship prints from my studio within 2-3 business days. Check out my shipping and returns section above for more information.
The print I want is no longer in stock or no longer on the site?
To avoid oversaturation, I cap all print products at a certain number of units. Depending on the demand, I may restock certain prints. However, once a print is removed from my shop section, it is no longer available for sale.
Do you offer prints larger than 13" x 19" in size?
I print all my portraits + illustrations in-house to ensure high quality. The largest size via my studio currently is 13" x 19". However, custom sizing options can be arranged and would require an email to lauren.o.ulieme@gmail.com for further discussion in regards to pricing.
Common Art Questions
How long have you been drawing & when did you decide to become an illustrator?
13 years as of 2020. I decided to become an illustrator near the end of Freshman year in college. I attended the Savannah College of Art & Design originally for Architecture. Drafting was fun but my passion was not there. Learned what freelancing illustration was and the rest was history.
How do you make your portraits, characters, and concept art illustrations?
I draw and paint each project freehand digitally using a Wacom Mobile Studio Pro 16 tablet and Adobe Photoshop CC.
What equipment would you recommend?
Quick disclaimer: I am an advocate of researching thoroughly before purchasing anything and weigh your options based on your own, personal needs. So while I would highly recommend Wacom products (specifically a Wacom Mobile Studio Pro or a Wacom Cintiq + Mac or a custom built tower) and Adobe Photoshop based on my personal experience, do not take my recommendations as law. You know your needs (and your budget) better than anyone else. Take the time to do your research. Art supplies of any kind are an investment. Treat those purchases with great care.
What is digital painting?
Digital painting, in my opinion, is a cost-effective alternative to using traditional mediums like graphite, charcoal, color pencils, oils and acrylics (which I was initially trained in for 9.5 years). I draw with a pencil brush and lay down paint strokes very similar to traditional techniques. The Wacom pen picks up the pressure and angle of my movements and the software is sophisticated enough to blend colors like real paint and build texture through layers of laying down brushstrokes, light and shadow, color, and detail. Despite the fact that I am working in pixels, I am still able to build up a piece and move "paint" around just like with traditional pigment.
What is your step-by-step process?
To break it down as simple as possible:
(1) I spend a day researching and gathering reference and resources I need, (2) thumbnailing to rough out various ideas, (3) working in as many layers necessary to create a clean sketch, (4) creating value, lighting, and color studies studies to figure out the direction I want to head and test out how to get there efficiently and (5) lastly spending several hours building up color, details, and textures (refining and revising as necessary).
Privacy Policy
This Privacy Policy governs the manner in which Unorthodoxfox.com collects, uses, maintains and discloses information collected from users (each, a "User") of the www.unorthodoxfox.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Unorthodoxfox.com
PERSONAL IDENTIFICATION INFORMATION
Fox may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit this site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources Fox makes available on this Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information when placing an order. Users may, however, visit this Site anonymously. Fox will collect personal identification information from Users only if they voluntarily submit such information to her. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
Fox may collect non-personal identification information about Users whenever they interact with this Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
The Unorthodoxfox.com Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
HOW WE USE COLLECTED INFORMATION
Unorthodoxfox.com collects and uses Users personal information for the following purposes:
TO PROCESS TRANSACTIONS
Fox may use the information Users provide about themselves when placing an order only to provide service to that order. She does not share this information with outside parties except to the extent necessary to provide the service.
TO SEND PERIODIC EMAILS
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, User may contact us via this Site.
HOW WE PROTECT YOUR INFORMATION
Fox adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on her Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Her Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
SHARING YOUR PERSONAL INFORMATION
Fox does not sell, trade, or rent Users personal identification information to others. She may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with her business partners, trusted affiliates and advertisers for the purposes outlined above. Fox may use third party service providers to help her operate her business and the Site or administer activities on her behalf, such as sending out newsletters or surveys. Fox may share your information with these third parties for those limited purposes provided that you have given her your permission.
CHANGES TO THIS PRIVACY POLICY
Unorthodoxfox.com has the discretion to update this privacy policy at any time. Fox encourages Users to frequently check this page for any changes to stay informed about how she is helping to protect the personal information she collects. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use this Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING FOX
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Fox at: lauren.o.ulieme@gmail.com